PRE ORDER FAQ
Do Pre Order items take longer to restock?
No - All of our products are held in physical stock, with lead times on expected shipping dates known to us well in advance. The only difference on a Pre Order item is that once we know the expected shipping date, we present this to our customers with the option to purchase in advance if they are certain on the item they require.
Are Pre Order product quantities limited?
Yes - a Pre Order for an item is simply a guaranteed reservation of a product we know is arriving in stock soon.
Our website is completely transparent with the current status of any given item, a product will either be in stock and ready for dispatch on our next available route, available to Pre Order (which means we do know the confirmed shipping date for the next restock), or simply out of stock (which means we don't yet have the confirmed shipping date for the next restock).
Given the wide range of products we offer, it is impossible to offer unlimited numbers of any specific product variant. We always restock in numbers taking customer demand into account, however at times the demand can outpace the rate we can restock on certain items. As a result, it is also possible for a Pre Order item to become out of stock if we sell through the entire allocation before the product arrives with us.
Are there any additional benefits to placing a Pre Order?
Yes - A Pre Order is a guaranteed reservation of your required item. As stated above, we do try to restock in line with demand, however on our more popular products, it is possible that none will actually hit open sale on our website once the stock has arrived with us. Ordering via Pre Order places you at the front of the queue for your desired item and guarantees delivery at the earliest opportunity. A Pre Order also removes any uncertainty on whether your required product will be available to buy for customers who wish to wait until an item is 'in stock'.
When is payment taken on a Pre Order item?
The checkout process is the same for a Pre Order item as it is for an 'in stock' item, with payment taken in full upon checkout completion. The option to Pre Order is available for customers who are certain on the item they wish to purchase and provides the security of knowing the order is locked in and the product is designated to their order once payment is made.
Can I cancel my Pre Order?
Yes - Should you no longer wish to proceed with a Pre Order purchase, all customers who have placed a Pre Order reserve the right to cancel at ANY time, for ANY reason and receive an immediate refund. Please note that if you wish to cancel your Pre Order, a £5 transaction fee will be deducted from your refund to cover the transactions costs.
Is there any fee to cancel a Pre Order?
Yes - a small £5 fee will be deducted from your refund to cover the transaction costs.
I wasn't aware my item was on Pre Order, can I cancel?
Yes - All Pre Order items are labelled as such, with scheduled dispatch dates advised on the product description. The 'Add to Cart' button is also replaced with a 'Pre Order' button on all items available to Pre Order. In addition, once your order has been placed, you will receive an email confirming the status of your Pre Order.
If however you wish to cancel your Pre Order at anytime, inclusive of simply not being aware the item was a Pre Order, as above, you retain the right to cancel and receive an immediate refund at all times. A small £5 fee will be deducted from your refund to cover the transaction costs.
Where can I find the actual delivery date on a Pre Order item?
The expected delivery dates for all Pre Order items can be found on each product description. We deliver to the vast majority of areas on a weekly basis and will advise which week you should expect to receive dispatch notification.
Can Pre Order delivery dates change?
Yes - Longer restock lead times on products are subject to a number of factors which our outside of our control. We do take these into account when offering Pre Order dates and as such, the most common change to an advised Pre Order shipping date is that your item will be dispatched a little sooner than advised (approx 1-2 weeks earlier). In rare circumstances, there can be shipping delays which can push back the expected shipping date (again by approx 1-2 weeks). In these circumstances we will notify you by email of any anticipated delay on your order.
Should I be worried if I do not immediately hear from you on the week my pre order is due?
No - Don't worry, our delivery planning team are working around the clock to arrange all pre orders as fast as they can.
Pre Orders containing multiple items
As part of our free delivery service, we deliver all multiple item orders together, once all parts contained within the order are in stock. If your Pre Order also contains a currently in stock item, delivery will be made in full once the Pre Order delivery date has been met. If you have ordered multiple items with separate Pre Order dates, delivery will be made on the later advised delivery date once all items are in stock.
If you require quicker individual delivery of a multi item order, please contact us via email and we can arrange separate delivery of any items which are currently available to be delivered.