Privacy Policy

This Privacy Policy explains how Thehouseful (“we,” “our,” or “us”) collects, uses, and protects information in connection with our wholesale and B2B website hosted on Shopify.

1. Information We Collect

We collect and process the following information:

Enquiry Information: Details you provide when submitting an enquiry form (name, company name, email, phone number, country, and message).
Business Information (offline): Company registration details, VAT/tax numbers, billing/shipping addresses, order history, and invoices.
Payment Information (offline only): Processed securely via bank transfer or agreed payment method. We do not process or store card details on this website.
Website Usage Data: IP address, browser type, and activity for analytics and site performance.

2. How We Use Your Information

Your information is used strictly for:

Responding to enquiries and sending product catalogues, price lists, and brochures.
Setting up and managing wholesale accounts.
Preparing and fulfilling offline orders (once confirmed via invoice).
Complying with legal, accounting, and tax obligations.
Improving our website and communications.

We do not sell your data or use it for unsolicited marketing.

3. Sharing of Information

We may share your data only with:

Shopify (for website hosting, enquiry form submission).
Email providers (to send responses and catalogues).
Logistics partners (only when arranging delivery for confirmed orders).
Legal/tax authorities (if required by law).

4. Data Storage & Security

Enquiry and order data is stored securely and accessed only by authorized personnel.
Offline order records are retained for as long as required by law (e.g., tax/accounting obligations).
We implement reasonable safeguards to protect your information from unauthorized access.

5. Your Rights (GDPR/UK GDPR)

If you are located in the UK or EU, you have the right to:

Request access to the personal data we hold.
Request correction of inaccurate details.
Request deletion of data (unless we are legally required to retain it).
Object to certain types of processing.
Request transfer of your data to another service.

Requests may be sent to info@thehouseful.com.

6. Cookies

This website uses cookies for basic functionality and analytics. You may disable cookies through your browser settings, though some functions may not work properly.

7. International Data Transfers

Our website is hosted on Shopify, which may store data on servers outside the UK/EU. Shopify applies GDPR-compliant safeguards to such transfers.

8. Updates to This Policy

We may update this Privacy Policy as necessary. The revised version will always be available on this page with a new effective date.

9. Contact Us

For privacy-related enquiries:
Thehouseful
Email: info@thehouseful.com
London, UK